We Are Parks Hospitality Group
Parks Hospitality Group is an award-winning, boutique hotel development and management company. Founded in 1998, Parks has partnered with Hilton, Marriott, and Hyatt to develop over 1500 rooms spanning North Carolina, South Carolina, Tennessee, and Georgia. Parks is driven by more than 375 extraordinary associates that share the relentless pursuit of hospitality excellence.
Over the past 20+ years, we have not only built a burgeoning portfolio, we have cultivated a culture to guide us for decades to come. We are built upon our four pillars: People, Passion, Product and Purposeful Process. Each is critical as we look to grow our organization internally and externally.
At the end of the day, our goal is simple – we want to invest in people who are proactive, persistent, and motivated, in order to provide an outstanding experience. We believe that with this formula, we are poised for continued success from our new and existing hotel developments.
Parks Hospitality Group is familial in more ways than one. The name “Parks” is actually an acronym that pays homage to the names of the immediate family of our founder, Ramesh Patel. His son, Shaunak, who took the reins of the company in 2007, is committed to ensuring that as we continue to grow, our associates always feel they are part of the family.
Prior to joining Parks, Mr. Patel founded and managed Esoteric Solutions Inc., a technology solutions provider for the hospitality industry. He gained significant exposure to the hospitality industry through the time he spent working with hotels and owners.
Mr. Patel is a licensed unlimited General Contractor in the State of North Carolina and has reciprocity with 15 additional states.
Shaunak earned his B.S. in Electrical Engineering at the Georgia Institute of Technology. He obtained his M.S. in Electrical Engineering from the University of Pennsylvania with business exposure from the Wharton School of Business.
Vice President of Finance
Mr. Patel obtained his B.S. from the North Carolina State University in Parks, Recreation, and Tourism Management with a concentration in Tourism and Commercial Management.
Vice President of Sales and Revenue Strategy
Mr. Hardy is active in industry organizations including HSMAI and an Adjunct Instructor at Wake Tech Community College. He believes training, professional development, mentorship and collaboration are cornerstones to success.
Mr. Hardy received his B.S. in Hospitality Management from Keuka College.
Corporate Director of People and Culture
Jennifer has worked in both operations and human resources, giving her over 17 years of experience in the hospitality industry. Prior to joining Parks, she has worked at several limited and full-service properties and resorts and has most recently worked for Kimpton Hotels and Restaurants.
Jennifer has dual B.A. and B.S. degrees from the University of Pittsburgh in Communications and Marketing, and her M.S.H.R.M. from Robert Morris University.
Regional Director of Revenue Management
Caleb is a member of HSMAI and the Professional Pricing Society and holds CRME and CPP certifications. Caleb obtained his B.A. in Philosophy and Near Eastern Studies from the University of Michigan.
Prior to joining Parks Hospitality, Mr. Cordell was employed with Concord Hospitality as an Accounting Assistant where he assisted with a variety of select and full service properties.
Prior to joining Parks, Seth worked in South Korea as an English teacher before returning to school and pursuing a career in the hospitality industry.
Seth graduated with a B.A. in Economics and Spanish from Berry College in Rome, Georgia. He earned his M.S. from the Aix-Marseille Graduate School of Management in France and from the North Carolina State University in Raleigh, North Carolina.
Mr. Fu obtained his B.S. in Biomedical and Health Sciences Engineering at the University of North Carolina at Chapel Hill.
Project Manager – Operations
Prior to joining Parks Hospitality Group, Nolan managed Customer Care Vendors for Synapse Group at their corporate office in Stamford, CT.
Nolan is a certified Project Management Professional and Lean Six Sigma Black Belt. Nolan obtained a B.A. in International Studies from St. John Fisher College, with course work completed in Germany, Russia, and Washington D.C.
Co-Founder – Lodgistics™
Director of Sales – Lodgistics™
Mrs. Taintor obtained her B.A. in Communication with honors at the North Carolina State University.
Although Mr. Patel’s educational background is in Mechanical Engineering with notable work in the largest nuclear power plants in the US, his passion was in the hospitality industry – in developing, managing, and effectively operating franchised hotels.
We offer expertise and a depth of resources in all key aspects of hotel operations that provides effective operating strategies and yields exemplary service, revenue and financial performance.
- Operations – We believe “service” drives bottom line profit and our employees are empowered to do whatever it takes to provide superior guest service. We manage our assets and make every decision on the basis that we will live with the consequences and or rewards of those decisions for years to come.
- Sales and Marketing – We expend infinite resources to meet expectations to have every hotel lead their respective market. We manage by Market Segment to deploy aggressive sales and marketing strategies to optimize market share.
- Revenue Management – We utilize advanced analytics, forecasts and detailed segmentation to implement effective pricing and inventory strategies. We strategically merge Revenue Management with Sales & Marketing to develop progressive winning revenue strategies to form our Revenue Optimization Team.
- Accounting & Finance – Our advanced systems offer accurate and timely financials, and allow our management teams to operate in an effective and efficient manner. Our services include detailed P&L analysis, routine audits and a full-range of customizable financial and reporting capabilities.
- Human Resources – Our HR practices focus on recruiting and retaining top talent within the hotel industry by providing standardized policies and procedures, in-depth training, accountability and strong culture. Our processes help create environments focused on superior guest service and happy and efficient workplaces.
- Information Technology – PHG administers and supports numerous systems and provides services that enhance business operations and guest services. We utilize a variety of easy to use web-based services that support all departments.
PHG’s management philosophy centers on establishing a balanced scorecard aimed at providing clear focus and attention to the company’s keys to success. We maintain high expectations for the critical aspects of our company that we defined as our Key Performance Indicators (KPI’s). Combined with our Parks Pillars, KPI’s help to offer a culture with common goals, accountability for all associates, and connects their work to the overall success of the company. We invest in our associates and provide them with the tools, resources and vision to excel individually and as a team.
Our KPI’s help to maintain focus on the most important measures of success for the company.
- Associate Satisfaction and Development – Our people are our most valuable resource and we have an unrelenting pursuit to be the #1 employer of choice within the hotel industry. We want to lead the industry in training and associate development with a commitment to ensuring purposeful process in all areas of hotel management.
- Guest Satisfaction – We expect all hotels within the portfolio to rank within the top 20% of their respective brand service score rankings.
- Top Line Revenue – We believe driving top-line revenue growth is integral to our success. We operate many dynamic systems that are inclusionary of all associates, as every associate plays a key role in selling and offering great experiences.
- Profitability – We ultimately believe top-line revenue performance, maximizing operational efficiencies and cost control accountability are the most important factors driving our financial performance.
All hotels in our portfolio started as a vision and were constructed into reality from the ground up. We ensure the success of our “visions” as hands-on owners and operators who have a true passion for hospitality. Our projects are meticulously planned and analyzed, ultimately leading to the successful pairing of ideal locations and superior brands. Our growth as a company is directly attributed to the fact that each of our projects have been more successful than the last.
Our success as Hotel Developers is attributed to several factors::
- Market Due Diligence: We utilize a series of analytical reports and our own industry expertise to evaluate and identify sustainable growth markets.
- Brand Partnership: We believe the hotel brand is equally as important as location. We are proud development and operating partners with leading hotel brands Marriott, Hilton and Hyatt.
- Site Selection: Location is everything but we take it a step further. Our vigorous site selection process ensures all hotel site locations feature great visibility, easy access and synergy with local surroundings.
- Design, Development & Construction: We use exclusive industry-leading architects, engineers and construction companies to develop prototypical and atypical building designs.
- Investor Relations: Our track record of on-time, on-budget, smartly designed and lucrative hotel developments has led to many repeat investors. We are personally invested in all our projects and self-manage all properties. So we mean it when we say we’re fully invested in your success. We ensure financial stability and responsible asset management profitability on an everyday basis.
We’re always seeking new investors and fresh ideas. For more information regarding investment opportunities please contact us.